Privacy Policy

Last updated:

1. Who we are

This website is operated by Viva Expert ("we", "our", "us"). We provide web development and digital solutions. If you have questions about this policy, you can contact us using the details available on the Contact page.

2. What data we collect

We may collect the following categories of personal data:

• Contact details: name, email, phone number, company name (when you submit a form).
• Project information: details you provide about your request or project.
• Technical data: IP address, browser type, device information, and usage data (analytics/cookies).

3. How we use your data

We use your data to:

• Respond to enquiries and provide requested quotes or information.
• Deliver services and communicate about projects or support.
• Improve website performance, security, and user experience.
• Meet legal obligations where applicable.

4. Legal basis (GDPR)

Depending on the context, we process personal data based on:

• Consent (e.g., when you submit a form or accept cookies, where required).
• Contract (e.g., to deliver services you request).
• Legitimate interests (e.g., website security, preventing fraud, improving services).
• Legal obligations (e.g., accounting or compliance requirements).

5. Cookies & analytics

We may use cookies and similar technologies to ensure the website works properly, understand how visitors use our website, and improve our services. You can control cookies through your browser settings. If we use a cookie banner/consent tool, you can update your preferences at any time.

6. Sharing your data

We may share your data only when necessary, for example with:

• Service providers that help us operate the website or communication tools (hosting, email, analytics).
• Professional advisors (legal/accounting) when required.
• Authorities if we are legally required to disclose information.

We do not sell your personal data.

7. Data retention

We keep personal data only for as long as needed for the purposes described in this policy, or as required by law. Enquiry messages are typically retained for a reasonable period to ensure follow-up and service continuity.

8. Data security

We implement appropriate technical and organizational measures to protect personal data from loss, misuse, unauthorized access, disclosure, or alteration. However, no online system is 100% secure.

9. International transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) where required.

10. Your rights

Under GDPR, you may have the right to:

• Access your personal data.
• Correct inaccurate or incomplete data.
• Request deletion of your data (where applicable).
• Restrict or object to processing (where applicable).
• Data portability (where applicable).
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with your local data protection authority.

11. Contact

For privacy-related questions or requests, please contact us via the Contact page on this website.

12. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.